Returns & exchanges

You have 15 days from the delivery date to start a return. After that, we can no longer accept returns.

Every return is checked. Items must come back in the same condition you received them:

• Unworn, unwashed and undamaged.
• With all tags and the original packaging.
• No signs of use, stains or odours.
• With any accessories or extra pieces that came with them.

If an item comes back used or damaged, we may reduce the refund by the loss in value.

We refund within 14 days of receiving your return request. We may wait to refund until the items have arrived back and been checked, so the sooner you send them, the sooner you get your money. The money goes back to your original payment method; your bank may need a few more days to show it.

We accept direct exchanges. In the returns portal, choose the item you want instead; we send it once the exchange is processed. To change size or product, the gift card option is usually faster and is free.

Customised products and gift cards cannot be returned.

If a product is faulty or not as described, it is covered by the legal guarantee and returning it costs you nothing. Contact us with photos and your order number.