At MUGO DEPARTMENT, we aim to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy under the following conditions:

1. Return deadlines

You have 15 days from the date of delivery to initiate a return. After this period, we will no longer accept returns for any items.

2. Return Conditions

All returns are subject to verification. The product(s) must be returned in the same condition as received, meaning:

• Unworn, unwashed, and undamaged.
• All tags and original packaging must be intact.
• No signs of use, stains, or odors.
• Items must include any accessories or additional pieces that came with the product.

If any of these conditions are not met, we reserve the right to reject the return or issue a partial refund based on the state of the returned item(s).

3. Return Process

To make a return, please visit our returns portal, enter your order number and the email you used to place the order. We will provide instructions on how to proceed.

Returns may have associated costs depending on the country from which the return is made

4. Refund Process

Refunds will be processed only after the returned item(s) have been received and verified by our team. The verification process may take up to 15 business days from the date we receive the return package.

The refund will be issued to the original method of payment. Once processed, please allow additional time for your bank or credit card provider to reflect the refund in your account.

5. Processing Time

While we strive to process returns quickly, the full refund process can take up to 15 business days from the day we receive and inspect the returned item(s).

6. Exclusions

The following items are not eligible for returns:

• Final sale items.
• Customized products.
• Gift cards.

7. Exchanges

We do accept direct exchanges. To exchange an item, please visit our returns portal, enter your order details, and follow the instructions to select the item you wish to exchange. Once the exchange is processed, the new item will be shipped to you.

We thank you for shopping at MUGO DEPARTMENT and appreciate your understanding of our return policies. If you have any further questions, don’t hesitate to contact us at hello@mugodepartment.com

The procedure for returning an item purchased at our online store is as follows:

• Enter in our returns portal by clicking here.
• Put your order number and order email
• Follow the steps

You have 3 compensation methods available for you to choose the one that suits you best:

• Shop credit (FREE)
• Exchange
• Return

Return or exchange costs may vary depending on the compensation method you choose and your location.

Mugo Department wants to provide an impeccable service to its customers and therefore, in some cases, we assume part of the cost of exchanges and returns. In certain countries it is impossible for us to cover the cost as it would risk our long term profitability.