Contact
Most answers are in the questions below. If you still need us, open a ticket and our team will reply by email as soon as possible.
Frequently asked
Fits vary between styles. On each product page you will find the size guide with measurements, a size recommendation based on your height and the model’s size in the photos.
Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, Bancontact, BLIK, iDEAL, Klarna, Maestro, Shop Pay, UnionPay and USDC.
Only before it is processed or dispatched. Please open a ticket as soon as possible: because we prepare orders quickly, we cannot always guarantee it.
Please open a ticket with photos of what you received and we will find the best solution.
It depends on your country. You can see the delivery time and cost for every destination on our shipping page.
We prepare and ship orders as soon as they come in, usually within 1–3 business days. In busy periods it can take a little longer.
When your order ships you receive a tracking link by email. If you cannot find it, use Track my order or open a ticket.
Not in the EU, the UK or the US: duties and taxes are included. For other countries they may apply and are paid by the customer.
Please open a ticket and we will check why. If it was due to the address, a missed delivery or the parcel not being collected, we can resend it once the new shipping is paid.
In our returns portal, with your order number and email. Items must be unworn, unwashed and with their tags.
15 days from delivery.
It depends on your country; the gift card option is free where it is available. See the cost for your country on our returns page.
Once your return arrives and is checked, up to 15 business days.
Please open a ticket as soon as possible with photos of the defect and your order number.
Follow the care instructions on the label or on the product page. We are not responsible for damage caused by incorrect washing.
HOODIES
